Knotique Threads — Refund, Return & Exchange Policy
At Knotique Threads, every piece is handcrafted with care and inspected before dispatch. As our products are handmade and often delicate, we request every customer to carefully read and understand the following policy before placing an order.
1. 📦 Unboxing Video Is Compulsory
* A single, continuous and unedited unboxing video is mandatory for every order.
* The video should clearly show the sealed package, opening of the package, packaging material and the complete product.
* If the product arrives broken, damaged, defective, or with any missing component, the unboxing video will be required to raise a claim.
* In the absence of a valid unboxing video, Knotique Threads reserves the right to reject the damage/defect claim.
* Any issue must be reported within 24 hours of delivery, along with the unboxing video and clear photographs.
2. 🚫 No Return for Used or Customer-Damaged Products
* Products that have been used, worn, washed, altered, repaired, mishandled or damaged after delivery are not eligible for return or refund.
* Products must be returned, wherever a return is approved, in their original condition, packaging and with all accessories/tags intact.
* Products showing signs of use or damage caused by the customer will not be accepted.
3. 🔄 Exchange Policy
* Knotique Threads does not offer a standard exchange policy.
* Exchange requests may only be considered in exceptional cases and at the sole discretion of Knotique Threads.
* Exchange is subject to product availability and quality inspection.
* Customized or specially made products are not eligible for exchange.
4. 💰 Return & Refund
* Returns are not accepted simply due to a change of mind, personal preference, colour preference or incorrect selection by the customer.
* In an approved return, applicable shipping charges and return logistics charges will be deducted from the refundable amount.
* Refunds will only be initiated after the returned product has been received and successfully inspected.
* Products returned in a used, damaged, altered or incomplete condition will not qualify for a refund.
* Any refund, where applicable, will be processed to the original payment method.
5. 💳 Partial COD
* We offer Partial Cash on Delivery (COD) on eligible orders.
* 50% of the total order value must be paid in advance to confirm the order.
* The remaining 50% is payable at the time of delivery.
* An order will be considered confirmed only after receipt of the advance payment.
6. ❌ Order Cancellation
* Orders may be cancelled within** 48 hours of placing the order**.
* If the cancellation is made within this period, the 50% advance payment will be refunded in full, provided the order has not already been dispatched, customized or put into production.
* After the 48 hours cancellation window, the advance payment becomes non-refundable.
* Orders that have already entered production, customization or dispatch cannot be cancelled.
7. 🛍️ Handmade Product Disclaimer
Since our products are handcrafted, minor variations in texture, finishing, colour, size or detailing may naturally occur. Such minor handmade variations are not considered defects and may not qualify for return or refund.
8. ⚠️ Important Customer Responsibility
Please inspect your parcel carefully at the time of delivery.
DO NOT dispose of the packaging material until you have completely checked the product.
In case of damage:
1. Record the complete unboxing video.
2. Take clear photographs of the product and packaging.
3. Contact Knotique Threads within 24 hours of delivery.
4. Keep the product and packaging safely until the claim is resolved.
By placing an order with Knotique Threads, the customer confirms that they have read, understood and agreed to these Refund, Return, Exchange & Cancellation Terms.